At ShinoHub, we are committed to providing quality products and a hassle-free shopping experience.
If something isn’t right with your order, we’re here to help.
Return Eligibility
Returns are accepted only if:
- The product is damaged during shipping.
- A wrong product has been delivered.
- The product has a manufacturing defect.
Return requests must be submitted within 48 hours of delivery.
Products Not Eligible for Return
For hygiene and safety reasons, returns cannot be accepted for:
- Opened skincare products
- Used cosmetics
- Personal care items
- Products damaged after delivery
- Clearance or final sale items (unless defective)
Return Process
Email us at:
Include:
- Order Number
- Registered Email
- Product Name
- Reason for Return
- Photos or Video
Our support team will review your request and provide return instructions if your request is approved.
Inspection
Returned products are inspected before refunds or replacements are approved.
Products must be unused, in their original packaging, and include all accessories (if applicable).
Refund Process
Once the returned item passes inspection:
- Refunds are initiated within 2–3 business days.
- Banks may take 5–10 business days to reflect the amount.
Replacement
Where possible, ShinoHub may offer a replacement instead of a refund.
If the product is unavailable, a full refund will be processed.
Our Promise
Customer trust is the foundation of ShinoHub. We are committed to offering quality products, transparent policies, secure payments, and responsive customer support to ensure a pleasant shopping experience every time you shop with us.
These pages are detailed enough for a professional WooCommerce store. I also recommend adding a Shipping Policy and FAQs page, as they are commonly expected by customers and can help with payment gateway verification and customer confidence.