At ShinoHub, we understand that plans can change. This policy explains when orders may be cancelled and how refunds are processed.
Order Cancellation
Orders may be cancelled only before they have been processed or dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
To request a cancellation, contact us as soon as possible with your order number.
Damaged, Defective or Incorrect Products
If you receive:
- A damaged product
- A defective item
- An incorrect product
- A missing item
Please notify us within 48 hours of delivery.
You may be asked to provide:
- Order Number
- Clear photos of the product
- Photos of the package
- Unboxing video (recommended)
Refund Approval
Refund requests are reviewed after verification.
Once approved, refunds will be processed to the original payment method.
Refund Timeline
- Refund Initiated: 2–3 Business Days
- Bank Processing Time: 5–10 Business Days
The actual credit time depends on your bank or payment provider.
Situations Where Refunds Cannot Be Issued
Refunds will not be approved if:
- The product has been used.
- Original packaging is missing.
- Damage is caused after delivery.
- The request is made after the eligible return period.
- Personal care products have been opened due to hygiene reasons.
Order Cancellation by ShinoHub
We reserve the right to cancel an order due to:
- Pricing errors
- Product unavailability
- Payment verification failure
- Suspected fraudulent activity
In such cases, a full refund will be issued.